The Customer is Always Right

Remember reading this post? Remember the not-so-nice lady who was not-so-willing to bill my insurance for the not-so-cheap infertility testing because she thought there was a not a chance whatsoever that my insurance would cover the not-overpriced-at-all medical expenses?

Well, SHE WAS WRONG!!! I checked the status of our claims on-line and, sure enough, all but a small fraction for Aaron's blood work was covered (and that's because his yearly deductible had not been met).

So, you better believe that I printed out the claims, showing "Member Responsibilty: $0.00" for my $775.00 saline sonogram and "Member Responsibility: $49.10" for Aaron's $280.00 blood work.

And, you better believe I faxed them over to RSC's billing department, along with a copy of the $1,015.00 invoice.

And, you better believe I faxed all that over with a cover letter that stated the following:

Attached please find a copy of the invoice and receipt for our appointment on 10/11/2010. Further attached please find a printout of the claims from my insurance company. As you can see, my insurance covered everything, but $49.10 for Aaron’s work. Therefore, please submit a reimbursement of $965.90 directly to me A.S.A.P.


I would’ve preferred having my insurance billed first and then pay whatever wasn’t covered after hearing back from my insurance company. However, the receptionist that I spoke with said that my insurance doesn’t have infertility benefits and that was why I had to pay the full amount, even though I told her multiple times that it does cover infertility testing and diagnostics and that I’d like her to bill my insurance first, just to make sure. She even asked a co-worker if you should bill my insurance, which made me think it wasn’t standard to do so. It seems that if I hadn’t pushed to bill my insurance, it wouldn’t have happened and Aaron and I would be out $965.90.

If you need to get a hold of me, please call me @ _____________. Otherwise, please mail me a check A.S.A.P. to ________________.

Thank you! :)

I was really fiery writing it, but I was sure to include a happy face at the end so they know I'm a nice person!

I'm not going to have this experience be a reflection of RSC or of Dr. Weckstein, though. Overall, I have had great experiences with all the people there and Dr. Weckstein is hands down A-M-A-Z-I-N-G. I don't want this one receptionist to ruin the place that will bring us our baby(ies).

Now, the question is...how long will it take for us to receive our reimbursement?